服務中心  GEELY
服務宗旨
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1、努力為用戶提供持續滿意的服務支持,以服務提升產品價值;
Make great  efforts  to  supply the continously satisfactory service and support to the consumers so as to improve products value through service
2、全天候、全方位服務,一切以保障產品正常運營為目標;

All-day andall-inclusive service,and to guarantee the products run normally is our target 

3、四個24小時全天候服務;

Four24 hours all-day service
4、維修、服務實行24小時值班;
24hours on duty about maintenance and serrvice
5、客戶來人、來電、來函24小時內及時給予接待處理;
Respones and dispcse and customer' visit,calls and emails within 24 hours in time
6、客戶質量保修和緊急調件24小時內落實;
Dispose the customer' s quality maintenance and emergency parts allocation and transfer within 24 hours
7、客戶故障救援,在接到信息起24小時到達現場(邊遠地區除外)
Arrive in the field within 24 hours on the receipt of information for customer' s malfunction aid(except for the backcountry area)
8、一般問題:當時明確答復處理意見;
General problem:reply the disposal idea definitely at once
9、重大問題:24小時內明確答復處理意見;
Significant problem:reply the disposal idea definitely within 24 hours
10、用戶來人:派專人辦理;
Customer' s vistoting:transact by special staff
11、技術支援:對大客戶提供上門技術培訓和技術咨詢;
Technical aid:supply visiting technology training and consultation for senior customers
12、緊急故障求援:當時明確答復處理意見并電話跟蹤處理,直至完善。
Emergency malfunction aid:response and reply the disposal idea definitely at once and follow up by phone upright and perfect
 

吉利四川商用車有限公司地址:中國四川省南充市嘉陵區遠程大道一段198號傳真:0817-3859055
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